WARRANTY & FAULTY PRODUCTS

Warranty and Faulty Product

How to report a warranty issue to us

Take the folowing steps:

  1. Check if your product is still under warranty, you can do this by looking at the product on the website.
  2. If it is still under warranty, take a few photos of the faulty item clearly showing the issue.
  3. Send the photos to contact@mensbagsociety.com, include also your order number and describe what the issue is.
  4. After we receive your email we will look at the issue and get back to you with 2 working days.

My product arrived with a fault

  1. In case this happens we apologise immediately, we are very sorry if this happens.
  2. Take some pictures of the issue on the item.
  3. Send these pictures to us at contact@mensbagsociety.com,,  include also your order number and describe what exactly the issue is.
  4. After we receive your email we will look at the issue and get back to you with 2 working days.