Warranty and Faulty Product
How to report a warranty issue to us
Take the folowing steps:
- Check if your product is still under warranty, you can do this by looking at the product on the website.
- If it is still under warranty, take a few photos of the faulty item clearly showing the issue.
- Send the photos to contact@mensbagsociety.com, include also your order number and describe what the issue is.
- After we receive your email we will look at the issue and get back to you with 2 working days.
My product arrived with a fault
- In case this happens we apologise immediately, we are very sorry if this happens.
- Take some pictures of the issue on the item.
- Send these pictures to us at contact@mensbagsociety.com,, include also your order number and describe what exactly the issue is.
- After we receive your email we will look at the issue and get back to you with 2 working days.